General Terms and Conditions

This page sets out the terms and conditions that govern your use of SlotWolf’s online casino services in Canada. It explains the relationship between our platform and registered users, the rules for play, and the basic rights and responsibilities that apply when you register, deposit funds, claim promotions, and request withdrawals. By using our site you agree to comply with these terms and any applicable local laws.

Account responsibilities

Account holders are responsible for maintaining the confidentiality of their login details and for all activity that occurs under their account. We expect users to provide accurate and up-to-date personal information and to notify us promptly of any suspected unauthorised access. We may suspend or close accounts where we suspect fraudulent activity, multiple accounts, or breaches of these terms. When requested, you must complete account verification by submitting identity and address documents before certain actions, such as withdrawals, will be processed.

Account limits and security

Players can set personal limits for deposits, wagers, and session time via our responsible gambling tools. We may also impose operational limits on deposits and withdrawals for risk and compliance reasons. Biometric and two-factor options may be offered to enhance account security where available.

Eligibility requirements

To open an account you must meet the minimum age set by your province or territory and by SlotWolf, provide accurate identity details, and not be located in a restricted jurisdiction. Only one account per person, household, and payment method is permitted. By registering you confirm that you are legally permitted to use our services in your location and that you will comply with local rules.

Acceptable platform use

Users must not use the site for unlawful purposes, to attempt to manipulate game outcomes, or to exploit bonuses through collusion or prohibited betting patterns. Abusive behaviour towards staff or other users is not tolerated. We reserve the right to suspend accounts and forfeit balances where abuse, cheating, or system exploitation is detected.

General bonus and promotion rules

Promotions, free spins, and welcome bonuses are subject to specific terms that govern eligibility, minimum deposit, wagering requirements, contribution rates by game, expiry, and maximum bet limits while bonus funds are active. Each offer will state its own conditions; where conditions conflict with these terms, the promotion rules apply. We may refuse or withdraw bonuses if we suspect abuse or non-compliance with verification checks.

Deposits and withdrawals

Payment methods available to Canadian players will be shown in the cashier. Minimum and maximum transaction amounts depend on the chosen method. Deposits are usually processed instantly; withdrawals are subject to verification and may be subject to processing times and limits. We may require additional documentation before approving a payout. Large wins may be paid in instalments where required for compliance or risk management.

Dispute resolution

If you have a dispute regarding your account, transactions, or game outcomes please contact our support team at [email protected]. We will endeavour to resolve issues promptly and fairly. If a resolution cannot be reached directly, we may provide information on independent dispute resolution options where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated by notice on the site or by email. Continued use of the service after changes are posted constitutes acceptance of the revised terms. Users should review this page periodically to stay informed of any updates.